Frequently asked questions

1. What is ololiy? ololiy is a baby-care brand focused on useful products, clear product information, practical guidance, and trustworthy communication for parents and caregivers. 2. Do you deliver across Bangladesh? Yes. We deliver to locations across Bangladesh, subject to courier service availability. 3. How long does delivery take? Delivery usually takes 1–3 working days inside Dhaka and 2–5 working days outside Dhaka. Delivery times may vary due to courier delays, public holidays, weather, or other unavoidable circumstances. 4. How much is the delivery charge? Delivery charges depend on your location and order details. The applicable charge will be shown or confirmed before the order is finalized. 5. Can I return a product? Eligible products may be returned within 7 days of delivery if they are damaged, defective, incorrect, incomplete, or significantly different from the confirmed order. 6. Can I return an opened or used baby-care product? For hygiene and safety reasons, opened, used, or washed baby-care and hygiene products are generally not eligible for return due to change of mind or personal preference. 7. What should I do if I receive a damaged or wrong product? Please contact us within 7 days of delivery and provide your order details. We may also request photos or videos of the product and packaging for verification. 8. How are refunds processed? Once the returned product is received and inspected, we will confirm whether the refund is approved. Approved refunds will be processed through the applicable or agreed payment method. 9. Can I cancel my order? An order may be cancelled before it has been processed or handed over to the courier. Once the order has been shipped, cancellation may not be possible. 10. How will I know if my order is confirmed? After placing an order, you may receive an order confirmation through the website, phone, SMS, or message, depending on the order process. 11. Are the product instructions available in Bangla? Where applicable, ololiy aims to provide clear and easy-to-understand product information and usage guidance for parents and caregivers. 12. How can I contact ololiy? You can contact us through the official contact details listed on our website or social media pages. ololiy — We sell trust, not just products.