ololiy 7-Day Return & Refund Policy

At ololiy, we want every customer to receive the correct product in good condition. If there is any issue with your order, you may request a return within 7 days of receiving the product. Return Eligibility You may request a return if: • The product is damaged or defective upon delivery. • You received the wrong product, size, color, or variant. • Any part or accessory is missing. • The product is significantly different from the description or confirmed order. Return Conditions To be eligible for a return: • You must contact us within 7 days of delivery. • The product must be returned in its original condition. • Original packaging, labels, accessories, manuals, and included items should be kept intact. • Proof of purchase or order details may be required. • For damaged, defective, wrong, or incomplete items, we may ask for photos or videos for verification. Baby-Care & Hygiene Products For hygiene and safety reasons, opened, used, washed, or otherwise used baby-care or hygiene products are generally not eligible for return due to change of mind or personal preference. However, if the product was received damaged, defective, incorrect, or incomplete, please contact us within the 7-day return period. Change of Mind Returns Returns may not be accepted if the reason is: • You changed your mind. • You no longer need the product. • You simply do not like the product. This is especially applicable to baby-care and hygiene-related products. Refund Policy Once we receive and inspect the returned product, we will inform you whether the refund has been approved. If approved, the refund will be processed through the applicable payment method or another agreed refund method. Refund processing time may vary depending on the payment provider. Delivery Charges If the return is due to an error from ololiy, such as a damaged, defective, wrong, or incomplete product, applicable return delivery costs will be handled based on the circumstances of the order. For other accepted returns, delivery charges may not be refundable. Important Note Submitting a return request does not automatically guarantee a refund. Each request may be reviewed based on the product condition, reason for return, and supporting evidence. ololiy — We sell trust, not just products.